Quick answers to common questions about working with Indroyd Labs
How long does setup take?
Once the order is confirmed, most venues are up and running within 3 to 5 business days. This includes hardware installation, software configuration, staff training, and a full test run before going live. For larger or multi-location setups, we create a custom deployment timeline to ensure everything is seamless.
Do you provide training?
Yes, comprehensive training is included with every deployment. We train your front-desk staff, managers, and technical personnel on all aspects of the system. We also provide ongoing refresher sessions whenever your team needs them.
What payment methods are supported?
Our system supports RFID cards and wristbands as the primary cashless payment method. For top-ups and recharges, we support UPI, credit and debit cards, net banking, and cash. The self-service kiosks and POS devices are equipped to handle all major Indian payment gateways.
Can I manage multiple venues?
Absolutely. Our cloud-based platform is built for multi-location management. You can monitor real-time data, configure settings, view reports, and manage staff across all your venues from a single unified dashboard. Each location can also have its own localized configurations.
What kind of support do you offer?
We provide 24/7 technical support via phone, email, and remote access. Every venue is assigned a dedicated account manager who understands your setup. For critical issues, our team can provide on-site support within 24 hours in most Indian cities. We also offer proactive monitoring to catch and resolve issues before they affect your operations.